How do I listen to Kyeyolive Radio?
To listen online just click the icon on the top Left of the screen just below the main banner labeled "Listen To Kyeyolive". This will launch the Kyeyolive Radio player as a new window and start the streaming straight away.

What do I need?
Please check that your computer has the correct software installed. (All the software required is completely free.)

Unlike many other sites like us, we use the flash player that is a standard player. So if you can watch anything on www.youtube.com, then sure you can listen to us. We have you have the latest flash player installed on your machine
We have browser compatibility across the range including

Internet Explorer - version 6 or 7 (PC)
Firefox - version 2.0 (PC, Mac, Ubuntu, Linux)

Safari

The Listen Live player isn't being launched!
You will have you browser set to block popups then. Depending on different browsers, please set your browser to allow pop-ups for www.kyeyolive.com. Alternatively, just click here now www.kyeyolive.com/player

The Listen Live player launches, but the stream doesn't start!
Sounds Like you are behind a firewall. If you are working for say a large company, you may have many sites blocked out. Please speak to the IT technician and ask them that you wish to enjoy listening to Kyeyolive Radio. Fingers crossed they will let you. Other than that, wait till home and tune in without any restrictions.

Why can’t I hear anything?
If the player launches, it should start playing but if for any reason you hear no audio you should check that the volume on your computer is turned up and that your speakers are connected and turned on. Go to your control panel, sounds and audio devices and check that your sound playback device is set to the correct sound card. You should also check the sound volume options and make sure your sound card is faded up and not muted.

I see a message about plug-ins - what does this mean?
Some browsers require additional files in order to stream online radio. When attempting to listen via Mozilla Firefox, you may encounter a message about missing plug-ins. Flash generally is a safer media player and won’t give you too many of these hustles once installed.

Why does the stream keep buffering?
If you are on 56K dial up (not Broadband!) you may find the stream keeps stopping, buffering or is very slow to load in the first place. Please check your internet connection speed, as slow connections and older dial up modems can cause the audio to "never" play or constantly buffer. If you are using a dial-up connection (modem), you will usually get varying connection speeds. Often, the speed is much faster than your 56k modem is capable of producing.

Alternatively, click on our low bandwidth link on the top left of the website just below the main news banner. You should be alright then.

Can you give me the direct URL of your audio stream?
We are happy to do so. We ‘re proud to have full rights to this player developed and run by us. We have no third party entity in this like some other radios like us. Just Click below

www.kyeyolive.com/player. You’re right there already.

Do I need to refresh the stream?
Ours is a trusted player. Just click and wait. It keeps refreshing itself anyway so won’t need to refresh the page if you don’t want to. Just give it a few seconds. If you don’t with to wait a few seconds, then you could refresh the page.

Have you restricted your stream to listeners in the UK Only?
NO. We aim to reach out to all Ugandan Diaspora where ever they are. We’ve given this portal an international feel. So wherever you are, just tune into www.kyeyolive.com for a wonderful entertainment.

Does the stream work on macs?
PC, Mac, Linux and all other major operating systems can access access us. Like I said, we’re an international portal.

I've checked all of the above, but I'm still not hearing Kyeyolive Radio!
Seems complex! Just email us or Skype us. We will be delighted to answer your query.
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I've emailed you a question and haven't heard back from you. Why not?
We only wish we could respond to every question immediately. Unfortunately we do not have 24/7 customer support. We appreciate all feedback and do try to get back to everyone eventually.

Enjoy Listening to Kyeyolive Radio!